Refunds & Warranty

Cancellations Policy

Our team is dedicated to ensuring that you have a wonderful purchasing experience. We urge you to ask us questions and feel comfortable with the answers before making your purchase.

Once your order has been placed, it is not eligible for cancellation if the payment has been processed and or if the item has been shipped. Involuntary cancellations or stop payments are subject to a chargeback fee form our credit processor.

Damage & missing goods upon arrival

A thorough physical inspection including the checking for all components is strongly recommended as soon as you receive your order. All products are carefully packaged using check lists and weight evaluations to ensure that all components are shipped correctly.

Damaged or missing items can be reported immediately by calling 443-998-8300 and emailing help@icwstore.com with a visible picture of the damage or a description of the missing parts within three days of receipt.

The manufacturer reserves the right to make a visual inspection of the damage or missing parts and will make the final determination of replacement.

Warranty Replacements

We take our warranty policy to heart and put ourselves in your shoes. 

If a component is determined to have failed there is a never a good moment for that to have happened. If the product is within the manufacturer’s warranty period and is warranty (failed due to defects in workmanship or materials), we will ship a new one to you.

Most warranty replacements are smaller items and can be resolved very quickly.

If the item is involved in a catastrophic failure situation and requires a thorough determination by the manufacturer, we may at our option, provide components to you as a new sale and credit you for the suspect part once the manufacturer has validated the item is a warranty.

Warranty items can be reported immediately by calling 443-998-8300 and emailing help@icwstore.com with a visible picture of the damage or a description of the missing parts as soon as possible.