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Our team is dedicated to ensuring that you have a wonderful purchasing experience. We urge you to ask us questions and feel comfortable with the answers before making your purchase.
Cancellations & Credits Policy
Once an order has been placed, it is not eligible for cancellation if the order has been assembled or packaged for shipping or has been shipped.
Cancellations prior to any order or part of an order thereof , being assembled or packaged for shipping or shipped are subject to a 35% cancellation fee on approval by icwstore.com.
If a cancellation has been approved by icwstore.com then 100% of the cancellation amount may be used as one-time credit towards a purchase of another item of the same or higher value.
If the item purchased is of a lesser value, the remaining balance of the unused credit shall be forfeited to icwstore.com and is non refundable.
In cases where the customer has requested a 3rd Party to accept a shipment by us on their behalf, the customer agrees and understands that icwstore.com and it's vendors shall not be liable for for any shipping costs as a result of signature refusal, shipment refusal, incorrect addresses or theft.
If additional shipping costs are incurred as a result of additional shipping as a result of any of the above reasons or just refused, all shipments will be subject to additional payments of these costs before a shipment will be re-shipped.
Damage & missing goods upon arrival
A thorough physical inspection including the checking for all components is strongly recommended as soon as you receive your order. All products are carefully packaged using check lists and weight evaluations to ensure that all components are shipped correctly.
Damaged or missing items can be reported immediately by calling 443-810-8366 or emailing email@example.com with a visible picture of the damage or a description of the missing parts within three days of receipt.
The manufacturer reserves the right to make a visual inspection of the damage or missing parts and will make the final determination of replacement.
If a component is determined to have failed and the product is within the manufacturer’s warranty period and the manufacturer has approved the warranty claim we will request a new one to be shipped you by the manufacturer.
Additional shipping costs may be charged.